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Of all the tech tigers in India, Wipro is one of a handfulthat stands out from the pack. In the past five years,it has become one of the most accomplished techservices providers in the world, delivering businessvalue through a combination of process excellence,quality frameworks, and service delivery innovation.Totally dedicated to customer satisfaction, Wipro isknown to go above and beyond to make customershappy. It’s a move that’s paid off handsomely, witha 24 percent operating profit in its tech servicesdivision—more than twice the industry average.Bangalore Tiger is the story of Wipro’s transformationand its impact on the tech services industry andthe rules of global competition. BusinessWeek seniorwriter Steve Hamm takes you inside the halls of thistransnational phenomenon to reveal the true secretsof Wipro’s superior business: its people, principles,and core competencies.From Wipro’s triumphs to its missteps, Hammmines a treasure of business lessons, explaining howand, more important, why it is necessary to:
STEVE HAMM is a senior writer andthe software editor at BusinessWeek.He contributed to BusinessWeek’sspecial August 2005 double issue onthe emergence of India and China asglobal economic powers, which was awarded the Fundfor American Studies/Institute on Political JournalismAward for Excellence in Economic Writing. A businessjournalist since 1985, Hamm has chronicled the techindustry since 1989 and has tracked the progress ofIndia’s tech services industry since 2001. |
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