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A guide to the scorecard approach for aligning strategy, from both the corporate and IT perspectives. It provides examples, case histories, and current research on issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and the management of people. It covers integrating these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial issues. Author Keyes is an IT and management consultant based in New York. Distributed in the US by CRC. Annotation ©2004 Book News, Inc., Portland, OR More Reviews and Recommendations Tags: implementing the balanced scorecard |
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