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Tools and processes described here will help organizations develop measurement systems to support management approaches such as strategic management, process improvement, and employee incentive systems. The book shows how to tailor performance measurement systems to support particular management processes, and identifies common methodological and managerial problems that confront managers. Poister is professor of public administration at Georgia State University. Annotation ©2003 Book News, Inc., Portland, OR More Reviews and Recommendations Theodore H. Poister is professor of public administration at Georgia State University, where he specializes in public management and applied research methods. He is the author of four books and numerous journal articles and has been involved in performance measurement projects with a number of state agencies in Pennsylvania and Georgia, various local governments and nonprofit organizations, and the Transportation Research Board. Tags: measuring performance public and nonprofit organizations |
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